Field Staff Support Specialist (Caregiver) Job – Janesville, WI

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Why You’ll Love this Opportunity - Field Staff Support Specialist (Caregiver)

The BrightStar Care Field Staff Support Specialist is a member of the home care team who works under the supervision of the Director of Nursing and performs various personal care services as necessary to meet the client’s needs. The Field Specialist will provide direct care for short-notice assignments. This role also requires stellar customer service skills as some time is spent in the office setting. This position is managed by the Customer Care Manager. To be considered for this position, you must have a personal car, a valid driver's license, and valid auto insurance that bears your name.

Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values
  • Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
  • Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
  • Do the Right Thing: Honest, Ethical, Tell the Truth
  • Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
  • Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

Pay: $21/ hour + Eligible for Benefits

Scheduling & Availability
  • Day shift 
  • Evening shift 
  • Monday to Friday 
  • Morning shift 
  • Rotating weekends 
  • Weekends as needed 
  • Travel to Clients & In Office 

Are you ready to put your heart and hands to work by providing everyday services that help clients remain happy and healthy in their own home or preferred care environment? Apply today for the Field Specialist position in Janesville, WI!



Essential Job Duties & Responsibilities

  • Accepts a weekly schedule of 40 hours per week; weekends are required.
  • Part of the phone on-call rotation weekly.
  • Assists in the office or with other administrative duties if needed (complete introductions, answer phones, scheduling) if no client shifts are available.
  • Performs on-the-job training for newly hired caregivers.
  • Returns calls to the office in a prompt manner to accept new assignments.
  • Provides client care as directed by the Customer Care Manager.
  • Provides personal care, including but not limited to: Bathing and grooming, including oral care, assisting the client with dressing and undressing, and toileting activities.
  • Assisting in feeding the client, if necessary, including feeding clients who are unable to feed themselves.
  • Supporting good skin care to prevent skin breakdown (i.e., turning and repositioning client, actively encouraging movement) and assisting client with exercises as defined by the plan of care. Assists clients with walking and transferring if necessary.
  • Observing client’s physical, mental and emotional conditions, documenting observed changes and reporting any changes to the Director of Nursing or Customer Care Manager. Measuring and documenting intake and output if necessary.
  • Assisting the client in the self-administration of medication (medication reminder).
  • Performing light housekeeping, meal preparation and clean up, changing bed linens, making up the client’s bed and maintaining an orderly client environment.
  • Develop and promote a safe environment for quality client care through adherence to established policies, procedures, and standards.
  • Provides care for new clients as they begin services.
  • Fills in for call-ins and planned vacations for other caregivers.
  • Available and willing to work with any type of client population, including but not limited to children, adults, or seniors, in a variety of health conditions and diagnoses.
  • Open to all home environments that may include pets or smoking.

Skills & Qualifications

REQUIRED QUALIFICATIONS 
  • High school diploma or equivalent required
  • Scheduling Experience 
  • Customer Service Experience
  • Certified CPR and current physical, or TB/PPD test, where applicable
  • Has reliable transportation that is insured in accordance with the organization’s requirements
  • Willing to travel anywhere within the location’s service area
  • Ability to adhere to HIPAA and maintain client confidentiality
  • Ability to read, write, speak and understand English and communicate effectively
  • May be required to respond to emergency situations

WORKING CONDITIONS 
  • Travel required to cover the entire service area as needed for various client care service needs, as well as staff and business needs including attending job required training and conferences. 
  • Contact with clients under a wide variety of circumstances. Care provided in client’s living environment with varying situations or in an institution such as a hospital or long-term care facility. 
  • May be required to respond to emergency situations. 
  • Position includes tasks that have the potential for exposure to blood and other potentially infectious material (OPIM) such as body fluids/tissues. 
  • Personal Protective Equipment may include gloves, mask, eye/face protection, and disposable outer covering or lab coat. 
PHYSICAL REQUIREMENTS 
  • Must be able to stand, walk, squat, bend, kneel, reach, twist, push and pull. Varied assistance is required depending on the ability of the client. Must be able to lift to 50 pounds. Visual and hearing acuity required. 

BrightStar Care is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
BrightStar Care is committed to diversity and values the ways in which we are different.

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Job Number: 175117

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